Terms and Conditions

We are registered for Data Protection which guarantees that we handle all personal data in a secure and regulated manner. We started sending flowers by post from Jersey's favourite Victorian Market more than 45 years ago and have traded on the Internet since 1998. Our reputation for quality and service is hard won and proudly upheld, and we are confident that you will enjoy your shopping experience with Flowers By Post.
Flowers are dispatched by Royal Mail first class post and are delivered within 24 - 48 hours to any address in the UK. We do not send flowers outside the UK postal area. Dispatch days are Monday to Saturday, except Bank Holidays.

Please see our Frequently Asked Questions page if you have further questions or contact us.

Delivery Information

Experience

We are in the business of delivering fresh, perishable goods by post and we have been doing it for nearly 50 years, so we have a great wealth of experience and believe we have, over the years, developed a reliable and efficient service.

Transit times

Most of our flowers are delivered on the day following dispatch (The site always shows the next available dispatch date when you order.) However, the standard price does not carry a guarantee of next day delivery, but it does guarantee delivery within two days, or a full refund is made. The guaranteed next day delivery is charged extra and is set at the rate charged by Royal Mail to cover the guarantee. Guaranteed delivery service requires a signature upon delivery. The choice of delivery options is clearly shown during the ordering process.

Delivery Areas

All our orders are sent in boxes and are delivered by Royal Mail in mainland UK. We are unable to send to mainland Europe or Eire because delivery within the specified two days cannot be relied upon and also delivery charges are much higher for sending outside the UK. That means a less reliable service at greater cost, and we would not expect anyone to accept that.

Refund Policy

If your order fails to be delivered within the specified time, we will undertake to replace the full order at no cost to you or make a full refund whichever you choose. We cannot be held responsible for making any reparation over and above that whatever the circumstances. We aim to have refunds credited back into the bank account used within 72 hours, some cards/banks may take slightly longer.

flowersbypost.com is the online presence of:

Flowers by Post Ltd
Company registration number: BVI 1932398

Data Protection registration number: A8178937

Trading Address

Flowers by Post Ltd
Gainsborough House
2 Sheen Road
Richmond
Surrey
TW9 1AE