Terms and Conditions

We started sending flowers by post from Jersey's favourite Victorian Market more than 45 years ago and have traded on the Internet since 1998. Our reputation for quality and service is hard won and proudly upheld, and we are confident that you will enjoy your shopping experience with Flowers By Post.

When you create an account, or place and order you agree to our terms and conditions which automatically subscribes you to our direct mailing list. Should you wish to be removed or remove consent from this list you can alter your account at any time to remove yourself from it. Or simply click unsubscribe from within any direct marketing email that you receive from flowersbypost.com”. Flowersbypost.com DO NOT sell on data to any other companies. We are registered for Data Protection which guarantees that we handle all personal data in a secure and regulated manner.    For more in depth information on how and why your personal information is collected, stored and used please see our privacy policy.


CUSTOMER AND RECIPIENT PERSONAL INFORMATION

1. To ensure that we can communicate effectively with both customers and recipients, it is very important that you provide accurate personal information.

2. Please remember that we value your privacy and will never lease, rent or sell your private information. For more information, please see our privacy policy.

3. During the ordering process, we ask for the following personal information: 

i. Customer's email address: We use this information to provide a better customer experience by sending order confirmations, substitution information, dispatch confirmations and delivery confirmations. We will also use the customer's email for marketing communications from time to time. Please ensure that email addresses are accurate.

ii. Customer's full name and address: We use this information for credit and debit card validation.

iii. Customer's telephone number: We use this information to contact customers in the event of problems with the order such as payment failures or delivery issues.

iv. Recipient's full name and address: We require this information in order to deliver the flowers you have ordered. It is vital that the recipient's address is accurate.

Delivery Information

Flowers are dispatched by Royal Mail first class post and are delivered within 24 - 48 hours to any address in the UK. We do not send flowers outside the UK postal area. Dispatch days are Monday to Saturday, except Bank Holidays.

Experience

We are in the business of delivering fresh, perishable goods by post and we have been doing it for nearly 50 years, so we have a great wealth of experience and believe we have, over the years, developed a reliable and efficient service.

Transit times

Our flowers are delivered through the post using the Royal Mail First class Service with a delivery time of 1-2 working days. Most of our flowers are delivered on the day following dispatch, but because we are unable to guarantee this, we will dispatch orders two days before your chosen date, this is to ensure that the flowers arrive in time (Please note that this means that your flowers may arrive the day before your requested date.) The website always shows the next available guaranteed delivery date when you order. The free delivery does not carry a guarantee of next day delivery, but it does guarantee delivery within two working days. The choice of delivery options is clearly shown during the ordering process.

Delivery Areas

All our orders are sent in boxes and are delivered by Royal Mail in mainland UK. We are unable to send to mainland Europe or Eire because delivery within the specified two days cannot be relied upon and also delivery charges are much higher for sending outside the UK. That means a less reliable service at greater cost, and we would not expect anyone to accept that.

Refund Policy

If your order fails to be delivered within the specified time, we will undertake to replace the full order at no cost to you or make a full refund whichever you choose. We cannot be held responsible for making any reparation over and above that whatever the circumstances. We aim to have refunds credited back into the bank account used within 3 -5 working days, some cards/banks may take slightly longer.

flowersbypost.com is the online presence of:

Flowers by Post Ltd

Company registration number: BVI 1932398

Data Protection registration number: A8178937

VAT registration number: 262 2036 38

Trading Address

Flowers by Post Ltd, Richmond House, 2 Popham Close, Hanworth, TW13 6JE

We at flowersbypost.com want to reassure you that your trust and confidence in us to securely look after your personal information is of paramount importance and as such we’ve updated our Privacy Policy to reflect changes we’ve made to strengthen your privacy rights and provide clarity on how we store and use your data. Please click HERE to see the privacy policy changes. We have included changes to address the new standards introduced by the European data protection law known as the General Data Protection Regulation (GDPR).

Please see our Frequently Asked Questions page if you have further questions or contact us.