Returns Policy

Returns & Issues Policy

We take great pride in the quality of our flowers and aim to ensure every order arrives in excellent condition. If you experience any issues, please review the following terms.

Notification Window
- Customers must notify us of any product issues within 48 hours of delivery.
- Claims made after this period may not be eligible for review due to the perishable nature of fresh flowers.

Evidence Requirement
- To assess any concerns, we require a clear photo of the item showing the issue.
- Photos must be submitted within 24–48 hours of receipt for us to provide support.

Incorrect Delivery Information
- We cannot offer refunds or replacements for orders placed with incorrect or incomplete delivery details.
- Please ensure all address information is accurate before completing your purchase.

Delivery Disruptions
- We are not liable for delays or damage caused by third‑party carriers.
- Where appropriate, we will advise on the correct steps to raise a claim with the courier.
(This protects you from Tracked 24 delays while still sounding helpful.)

Resolution
- Where a genuine issue is identified, we may offer a replacement or an alternative resolution at our discretion.
- Each case is reviewed individually to ensure a fair outcome.

How to Contact Us
All claims should be sent to admin@flowersbypost.com in the first instance.