Privacy Policy

This Privacy Policy describes how FlowersByPost.com (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from flowersbypost.com (the “Site”), or otherwise communicate with us (collectively, the “Services”).

By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access our Services.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal requirements. Updates will be posted on this page with a revised “Last updated” date.

Information We Collect
We collect the following types of personal information:

Contact details: name, billing/shipping address, phone number, email.

Order details: products purchased, payment confirmation, delivery information.

Account details: username, password, preferences (if you create an account).

Shopping activity: items viewed, added to cart, or saved to wishlist.

Customer support: information you provide when contacting us.

Usage data: IP address, browser/device type, and interactions with our Site (via cookies and similar technologies).

We may also receive information from trusted third parties such as Shopify (our e‑commerce platform), payment processors, and delivery partners.

How We Use Your Information
We use your personal information to:

Process and deliver your orders.

Provide customer support and respond to enquiries.

Send service-related messages (order confirmations, delivery updates).

Improve our Site, products, and services.

Send marketing communications (where you have opted in).

Detect and prevent fraud or misuse of our Services.

Cookies
Like most websites, we use cookies and similar technologies to:

Power and improve our Site.

Remember your preferences.

Analyse traffic and shopping behaviour.

Deliver relevant marketing.

You can manage cookies through your browser settings. Please note that disabling cookies may affect site functionality. For more details, see Shopify’s Cookie Policy.

How We Share Your Information
We may share your information with:

Service providers (Shopify, payment processors, couriers, IT support).

Marketing partners (where you have consented).

Legal authorities (if required by law).

Business successors (in the event of a merger, acquisition, or sale).

We do not sell your personal information.

Your Rights
Depending on your location (including the UK and EU under GDPR), you may have the right to:

Access the personal information we hold about you.

Request correction or deletion of your data.

Object to or restrict certain processing.

Withdraw consent for marketing at any time.

Request a copy of your data in a portable format.

To exercise these rights, please contact us using the details below.

Data Retention
We retain your personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce agreements.

Children’s Data
Our Services are not directed to children under 16, and we do not knowingly collect personal information from them.

International Transfers
As we use Shopify and other service providers, your data may be transferred outside the UK/EEA. Where this occurs, we rely on recognised safeguards such as Standard Contractual Clauses.

FlowersByPost.com 0800 7351065 or email us at admin@flowersbypost.com or contact us at The Flower Shop Kirton, 7 Station Road, Kirton, Boston PE20 1EF, United Kingdom.

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Privacy Policy