FAQ'S
Welcome to our Frequently Asked Questions. Here you’ll find clear answers about ordering flowers online, UK delivery options, payment security, and our refund policy. We’ve put this guide together to make sending flowers by post simple, transparent, and stress‑free. If you can’t find the answer you’re looking for, please contact our friendly team — we’re always happy to help.
Ordering & Account
I made a mistake in my order details — what should I do?
If you spot an error, contact us straight away. If your flowers haven’t been dispatched yet, we’ll update the details for you. We cannot accept responsibility for incorrect addresses unless we are informed before dispatch in time to make the changes.
I didn’t get a confirmation email — has my order gone through?
Please double check that you have entered your email address correctly. From time to time the confirmation email can be directed to your junk/spam email. Contact us giving details of the order so we can confirm that we have received your order.
Can I choose a delivery date?
Yes — at checkout you’ll see a calendar where you can select your preferred dispatch date.
Payment & Security
Is it safe to pay online?
Absolutely. All payments are processed securely through our trusted provider, and your card details are never stored on our servers.
Do you share my personal details?
No — your information is only used to process your order and is never passed to third parties.
Delivery
Where do you deliver?
We deliver across the UK, including England, Scotland, Wales, Northern Ireland, and the Channel Islands.
Do you deliver overseas?
Sorry, we don’t currently offer international or BFPO deliveries
When will my flowers arrive?
Orders placed before 1pm (Mon–Fri, excluding Bank Holidays) or 10am (Sat) are dispatched the same day. Most arrive the next day, though some remote areas may take longer.
Exceptions can occasionally occur during holiday periods. Dates not showing are not available.
What if the recipient isn’t home?
The postman making the delivery may leave the box in a safe place or with a neighbour or they may return it to the sorting office and leave a note requesting collection.
What is the latest ordering time for same day dispatch?
Orders placed before 13:00 (U.K. time) on any available date (normally Monday to Friday) and 10:00 on Saturday can be dispatched on the same day.
Quality & Refunds
How are the flowers packaged?
Each bouquet is hand‑tied, wrapped for freshness, and sent in a protective box with flower food and care instructions
What if my flowers arrive damaged or late?
Please let us know within 24–48 hours with a photo, and we’ll arrange a replacement or refund.
How long do refunds take?
Refunds are usually processed within 72 hours back to your original payment method.