Frequently Asked Questions
Q. Where do you send to?
A. We send flowers to postal address in England, Scotland, Wales, Northern Ireland and the Channel Islands.
Q. Why is the service restricted to these areas?
A. Our prices are constructed to take account of First Class postal delivery charges to the United Kingdom. Postal charges to other countries are higher and the delivery times are longer so we would have to charge more for a lower quality service which we choose not to do.
Q. How long does it take to get the flowers delivered?
A. Under normal circumstances (i.e. not Christmas or Mothering Sunday) the flowers are dispatched from our premises in the early afternoon. Most deliveries are made on the following morning except for 'Highlands and Islands' which will probably take an extra day.
Q. Which days do you dispatch?
A. Flowers are dispatched on Monday, Tuesday, Wednesday and Thursday. Exceptions occur during holiday periods. All available dispatch dates are shown on the ordering page. Dates not shown are not available.
Q. What is the latest ordering time for same day dispatch?
A. Orders placed before noon ( U.K. time) on any available date (normally Monday to Thursday) can be dispatched on the same day.
Q. How do I know when the flowers have been delivered?
A. We do not track flower boxes once they have left our premises. The Royal Mail is extremely efficient at delivering our products and it is assumed that delivery will be made within the specified time.
Q. Why do you not track the boxes?
A. Such a system would increase the cost of the service considerably and would require a signature upon delivery which would cause problems if recipients are not at home.
Q. So what does happen if the recipient is not at home?
A. The postman making the delivery may leave the box in a safe place or with a neighbour or they may return it to the sorting office and leave a note requesting collection.
Q. What happens if the flowers are not delivered within the specified time?
A. Any failure of delivery within 48 hours of dispatch which is attributable to Flowers By Post or the Royal Mail postal service will be dealt with by a replacement of the order or a refund.
Q. How do I choose a dispatch date?
A. When you enter the details of where the flowers are going to, you will find a menu of dates and you must choose from the menu. You can normally order up to eight weeks in advance.
Q. I have placed an order but received no email confirmation.
A. You may have entered your email address incorrectly. E-mail us using the contact form giving details of the order or phone 0800 7351065 to confirm that we have received your order.
Q. I want to send several boxes to one address for the same date.
A. Please call us on 0800 7351065 or email us at email@example.com as soon as you have made the order so that we can pack all the items together. We will be able to confirm if this has been possible.
Q. What can I do if I realise that I have entered the wrong information in the ordering page?
A. Email or telephone us and if there is time we will change the details. We cannot accept responsibility for incorrect addresses unless we are informed before dispatch in time to make the changes.
Q. What happens if the delivery is not made within the specified time?
A. It may be that, due to circumstances beyond our control, delivery is not made within two days. This may mean that the flowers are late for a special occasion or have suffered a loss of quality. Notification of non-delivery should be made through our contact page. In all such cases we unreservedly agree to send a replacement box or make a full refund. We aim to have refunds credited back into the bank account used within 72 hours, some cards/banks may take slightly longer.
Q. What happens if the flowers are delivered on time but are not of an acceptable standard?
A. In all such cases we unreservedly agree to send a replacement box or make a full refund. Notification to us should be made on the day the flowers are delivered through our contact page. We aim to have refunds credited back into the bank account used within 72 hours, some cards/banks may take slightly longer.
Q. Do you post overseas or to BFPO addresses?
A. Our service only operates within the UK postal area. Although BFPO postal addresses are within the UK, the flowers would then have to travel by ‘plane to the overseas destination and would deteriorate significantly in transit.
Q. Where do the flowers come from?
A. We source our flowers from the most reliable growers in different parts of the world.
Q. How are the flowers packed and dispatched?
A. The flowers are securely packed into boxes with cotton moisture wraps to the stems. They require a little attention upon receipt. The stems should be cut and the flowers placed in deep cold water to re-hydrate them. The boxes contain full instructions for treating the flowers and also a sachet of flower food to prolong vase life.
Q. What personal information is held on the site?
A. The member's page includes a purchase history, a record of free box allocations and a link to change personal information such as address and email address.
Q. Is it possible for other people to view the details held on a member's page?
A. Only those people who have access to the email address and password can access an individual member's page. Security of password is the responsibility of the member.
Q. What happens to credit card details when they are entered on the payment page?
A. They are encrypted and verified by Worldpay, one of the Worlds largest and most well established payment providers on the Internet. The details are not held on our servers and at no time are they available to anyone at flowersbypost.com however the details are retained by Worldpay and are available for re-use under strict security conditions.
Q. Do you allow other companies access to the list of members?
A. At no time is personal information about our members made available to any other company or individual other than Worldpay at the time of purchase for the purposes of verifying the payment.
COMPANY POLICY STATEMENT
At Flowers By Post, we are totally committed to:
a/ providing the most reliable delivery service possible
b/ maintaining the highest quality standard of flowers
c/ offering the most competitive pricing structure.
All our flowers are delivered by First Class post courtesy of the Royal Mail. We dispatch boxes on Mondays, Tuesdays, Wednesdays and Thursdays. Delivery takes one or sometimes two days. For this reason we always try to send flowers so that they arrive on or just before the requested date. There are very occasional circumstances where delay is unavoidable (industrial action or inclement weather). In such an event, if, for any reason, flowers are not received until after the required date we will refund the full amount of your purchase or send a replacement box free of charge. All queries from our customers are treated with courtesy and diligence. We pride ourselves on our customer care. We value our customers and we do everything possible to maintain customer satisfaction.
If you wish to contact us for any reason please phone on 0800 7351065 between 9am and 2pm Monday to Friday or use our contact page.
We do not grow our own flowers but purchase them from the most reliable sources available to us. Flower quality is of paramount importance and we demand the very best from our suppliers (just as you demand the very best from us). Our pricing structure is extremely competitive. We invite you to look at the prices that our competitors charge and see for yourselves. How do we do it?
Do we cut corners? .......NO!
Do we compromise on quality?...........NO!
Do we run an efficient business?........YES!
We very much look forward to being of service to you