Frequently Asked Questions
Contact us and if there is the time we will change the details. We cannot accept responsibility for incorrect addresses unless we are informed before dispatch in time to make the changes.
Please contact our customer service department.
At no time is personal information about our members made available to any other company or individual other than WorldPay at the time of purchase for the purposes of verifying the payment.
They are encrypted and verified by WorldPay one of the worlds largest and most well-established payment providers on the Internet. The details are not held on our servers and at no time are they available to anyone at flowersbypost.com however the details are retained by WorldPay and are available for re-use under strict security conditions.
Only those people who have access to the email address and password can access an individuals registered page. Security of password is the responsibility of the registered person.
Your personal account page includes your purchase history and a link to change personal information such as address and email address.
The flowers are securely packed into boxes with cotton moisture wraps to the stems. We recommend a little attention upon receipt. The stems should be cut and the flowers placed in deep cold water to re-hydrate them. The boxes contain full instructions for treating the flowers and also a sachet of flower food to prolong vase life.
We source our flowers from the most reliable growers in different parts of the world.
Our service only operates within the UK postal area. Although BFPO postal addresses are within the UK, the flowers would then have to travel by air to the overseas destination and would deteriorate significantly in transit.
In all such cases we unreservedly agree to send a replacement box or make a full refund. Notification to us should be made on the day the flowers are delivered through our contact page. We aim to have refunds credited back into the bank account used within 72 hours, some cards/banks may take slightly longer.
An extremely unlikely scenario is that due to circumstances beyond our control delivery is not made within two days. This may mean that the flowers are late for a special occasion or have suffered a loss of quality. In this case notification of non-delivery should be made through our contact page. In all such cases, we unreservedly agree to send a replacement box or make a full refund. We aim to have refunds credited back into the bank account used within 72 hours, some cards/banks may take slightly longer.
We send flowers to postal addresses in England, Scotland, Wales, Northern Ireland and the Channel Islands.
Please double check that you have entered your email address correctly. From time to time the confirmation email can be directed to your junk/spam email. Contact us giving details of the order so we can confirm that we have received your order.
When you have entered the details of where the flowers are going to you will find a calendar of available dates to select from. You can normally order up to twelve months in advance.
Any failure of delivery within 48 hours of dispatch which is attributable to Flowers by Post or the Royal Mail postal service will be dealt with by a replacement of the order or a refund.
The postman making the delivery may leave the box in a safe place or with a neighbour or they may return it to the sorting office and leave a note requesting collection.
Such a system would increase the cost of the service considerably and would require a signature upon delivery which would cause problems if recipients are not at home.
We do not track flower boxes once they have left our premises. The Royal Mail is extremely efficient at delivering our products and it is assumed that delivery will be made within the specified time.
Orders placed before 15:00 (U.K. time) on any available date (normally Monday to Friday) and 09:00 on Saturday can be dispatched on the same day.
Flowers are dispatched Monday - Saturday (Excluding bank holidays). Same day dispatch is available on all orders before 15:00 Monday - Friday and 09:00 Saturday. Exceptions can occasionally occur during holiday periods. Dates not showing are not available.
Under normal circumstances (i.e. not Christmas or Mothering Sunday) the flowers are dispatched from our premises in the early afternoon. Most deliveries are made on the following morning except for 'Highlands and Islands' which will probably take an extra day.
Our prices are calculated to take account of first class postal delivery charges within the United Kingdom. Postal charges to other countries are higher and the delivery times are longer so we would have to charge more for a lower quality service which we choose not to do.