Frequently Asked Questions

What can I do if I realise that I have entered the wrong information in the ordering page?

Contact us and if there is the time we will change the details. We cannot accept responsibility for incorrect addresses unless we are informed before dispatch in time to make the changes.

My question is not answered within this section. What shall I do?

Please contact our customer service department.

Do you allow other companies access to the list of members?

At no time is personal information about our members made available to any other company or individual other than WorldPay at the time of purchase for the purposes of verifying the payment.

What happens to credit card details when they are entered on the payment page?

They are encrypted and verified by WorldPay one of the worlds largest and most well-established payment providers on the Internet. The details are not held on our servers and at no time are they available to anyone at however the details are retained by WorldPay and are available for re-use under strict security conditions.

Is it possible for other people to view the details held on a registered persons page?

Only those people who have access to the email address and password can access an individuals registered page. Security of password is the responsibility of the registered person.

What personal information is held on the site?

Your personal account page includes your purchase history and a link to change personal information such as address and email address.

How are the flowers packed and dispatched?

The flowers are securely packed into boxes with cotton moisture wraps to the stems. We recommend a little attention upon receipt. The stems should be cut and the flowers placed in deep cold water to re-hydrate them. The boxes contain full instructions for treating the flowers and also a sachet of flower food to prolong vase life.

Where do the flowers come from?

We source our flowers from the most reliable growers in different parts of the world.

Do you post overseas or to BFPO addresses?

Our service only operates within the UK postal area. Although BFPO postal addresses are within the UK, the flowers would then have to travel by air to the overseas destination and would deteriorate significantly in transit.

What happens if the flowers are delivered on time but are not of an acceptable standard?

In all such cases we unreservedly agree to send a replacement box or make a full refund. Notification to us should be made on the day the flowers are delivered through our contact page. We aim to have refunds credited back into the bank account used within 72 hours, some cards/banks may take slightly longer.

What happens if the delivery is not made within the specified time?

An extremely unlikely scenario is that due to circumstances beyond our control delivery is not made within two days. This may mean that the flowers are late for a special occasion or have suffered a loss of quality. In this case notification of non-delivery should be made through our contact page. In all such cases, we unreservedly agree to send a replacement box or make a full refund. We aim to have refunds credited back into the bank account used within 72 hours, some cards/banks may take slightly longer.

Where do you send to?

We send flowers to postal addresses in England, Scotland, Wales, Northern Ireland and the Channel Islands.

I have placed an order but received no email confirmation.

Please double check that you have entered your email address correctly. From time to time the confirmation email can be directed to your junk/spam email. Contact us giving details of the order so we can confirm that we have received your order.

How do I choose a dispatch date?

When you have entered the details of where the flowers are going to you will find a calendar of available dates to select from. You can normally order up to twelve months in advance.

What happens if the flowers are not delivered within the specified time?

Any failure of delivery within 48 hours of dispatch which is attributable to Flowers by Post or the Royal Mail postal service will be dealt with by a replacement of the order or a refund.

So what does happen if the recipient is not at home?

The postman making the delivery may leave the box in a safe place or with a neighbour or they may return it to the sorting office and leave a note requesting collection.

Why do you not track the boxes?

Such a system would increase the cost of the service considerably and would require a signature upon delivery which would cause problems if recipients are not at home.

How do I know when the flowers have been delivered?

We do not track flower boxes once they have left our premises. The Royal Mail is extremely efficient at delivering our products and it is assumed that delivery will be made within the specified time.

What is the latest ordering time for same day dispatch?

Orders placed before 15:00 (U.K. time) on any available date (normally Monday to Friday) and 09:00 on Saturday can be dispatched on the same day.

Which days do you dispatch?

Flowers are dispatched Monday - Saturday (Excluding bank holidays). Same day dispatch is available on all orders before 15:00 Monday - Friday and 09:00 Saturday. Exceptions can occasionally occur during holiday periods. Dates not showing are not available.

How long does it take to get the flowers delivered?

Under normal circumstances (i.e. not Christmas or Mothering Sunday) the flowers are dispatched from our premises in the early afternoon. Most deliveries are made on the following morning except for 'Highlands and Islands' which will probably take an extra day.

Why is the service restricted to these areas?

Our prices are calculated to take account of first class postal delivery charges within the United Kingdom. Postal charges to other countries are higher and the delivery times are longer so we would have to charge more for a lower quality service which we choose not to do.